🕯️ FAQ

The Grimoire of Answers

Choose a category below, or type your question directly. Further down, you can also click on the candle and the warmer to discover all their secrets ✨

Yes, 100%. Each candle is hand-poured in our workshop in Loctudy, Brittany. We work in small batches, which sometimes leads to tiny variations from one piece to another. This is the signature of handmade, and we are committed to it.

Only 100% vegetable wax (soy, rapeseed, or coconut depending on the model), biodegradable, non-toxic, and GMO-free. It offers a cleaner and longer burn than paraffin. No paraffin, no animal wax, ever.

Depending on the creations, the wick is made of untreated maple wood or cotton, always mounted on a lead-free metal base. Each wick is chosen and tested according to the container's diameter, as it determines the quality of combustion.

Our fragrances are developed in Grasse, the perfume capital of the world, with our master perfumer. They are guaranteed CMR-free and phthalate-free.

Each fragrance is reworked through iterations until it tells exactly the same story as the one written for it.

Absolutely. No animal-derived ingredients, and no animal testing.

Yes, entirely. Candles, wax melts, and scented objects are handmade in our Breton workshop in Loctudy, Finistère. The containers, warmers, and accessories are sourced from specialized partners.

Our entire process is described on the page where stories are born.

Depending on the model, our candles offer between 35 and 45 hours of burn time. To get the most out of it, trim the wick to 5 mm before each lighting.

Three simple steps and your candle will largely reward you:

  • The first time you light it, let the wax melt to the edges, for about 2 hours. This prevents tunneling in the center.
  • Trim the wick to 0.5 cm before each lighting.
  • Do not let it burn for more than 3 to 4 hours at a time.

More tips on our usage tips page 🕯️

Absolutely not, and this is probably the most useful advice on this page. Blowing on it splashes hot wax, emits unpleasant smoke, and leaves a burnt smell that interferes with the fragrance.

Instead, use a dedicated tool: a bell snuffer, which smothers the flame without smoke, or wick trimmers to push it into the wax and then straighten it. Our Élégance Kit brings together these accessories, it is available in our scented objects and accessories.

This is almost always a sign of a wick that is too long. Extinguish the candle, let it cool, trim the wick to 0.5 cm, and re-light. Also, avoid drafts, which distort the flame and blacken the glass.

Place one or two cubes in the bowl of your warmer, then light a tealight candle underneath. The wax melts gently and diffuses the fragrance without a direct flame. Never add water to the bowl.

Discover our scented wax melts and our warmers.

Not at the moment. Each candle is poured directly into its container, so we don't yet offer a refill system.

In the meantime, two great ways to continue the adventure: give your empty jar a second life, or switch to scented wax melts, which allow you to change fragrance without changing the container 🌿

Yes, we ship worldwide. Metropolitan France, Europe and internationally, our stories travel far.

A little tip for your wallet: opt for delivery to a Mondial Relay pick-up point, which is significantly cheaper than home delivery, starting from €3.16. Exact prices and delivery times are automatically displayed at the time of order, depending on your destination.

Details in our shipping policy.

Mondial Relay pick-up point, without hesitation. It's our most economical option, starting from €3.16, and allows you to collect your package from a store near you, often with longer hours than a standard delivery route.

Home delivery is of course still available if you prefer.

A tracking number is sent to you by email as soon as your order is shipped. You can also track your package at any time from our order tracking page.

Email us immediately at contact@lesfondeursdhistoires.com with a photo of the package and the product. We always find a solution quickly: reshipment, replacement, or refund depending on the situation.

Credit card (CB, Visa, Mastercard, American Express), PayPal, Apple Pay, Shop Pay, Bancontact and MobilePay. Available methods may vary slightly depending on the delivery country.

Yes. All transactions are encrypted and processed by certified platforms. At no time do we have access to your bank details, they never pass through our workshop.

Our Breton Stories gift set is always a hit. If you are unsure about the person's tastes, gourmand scents are a safe bet: they almost always please.

All our ideas can be found in the gift ideas collection.

With great pleasure, and it's completely free. Simply indicate your message when ordering, in the comment box provided for this purpose, and we will write a small card that we will include in the package.

Birthday, thank you, sweet note or knowing wink: we love writing these cards, so don't hesitate 💌

Available in various amounts, they are sent to you by email with a code to use online. The conditions in summary:

  • Valid only on our online store
  • Usable in one or more transactions, within the limit of the balance
  • The remainder can be paid for by another payment method
  • Not exchangeable for cash and not resalable
  • Non-refundable, unless otherwise provided by law
  • The code cannot be replaced if lost or stolen
  • Valid for 12 months from the date of purchase
  • Promotions do not apply to its purchase

Yes. By joining our luminous souls, you receive 10% off your first order, our workshop inspirations, and a few surprises reserved for subscribers.

Join the newsletter

This is a constant concern. From wax to packaging, we choose sustainable, recyclable or reusable materials. Our waxes are vegetable and renewable, our fragrances are free of harmful substances, and our glass containers are designed to have a second life.

We produce in small batches, which limits waste and unsold items.

First, clean it. Pour very hot water into the jar, the remaining wax will rise to the surface and harden as it cools; then simply remove it in one piece. A little soapy water to finish, and the glass is as good as new. Never dispose of wax down the sink.

Then, let your imagination run wild. Here's what our customers most often do with them:

  • A pen or brush holder on the desk
  • A cachepot for a small succulent or a cutting
  • A tealight holder, with a simple tealight at the bottom
  • Storage for jewelry, earrings or paper clips
  • A holder for cotton swabs or make-up remover pads in the bathroom
  • A small vase for three cut flowers or dried flowers
  • A container for spices, sugar or small biscuits in the kitchen
  • An original cocktail glass, to surprise your guests
  • A make-up brush holder on the dressing table
  • Small storage for haberdashery, buttons or coins

And if you really have no use for it, our container is made of fully recyclable glass: simply put it in the glass recycling bin once cleaned and its label removed 🌿

Through the contact form, by email at contact@lesfondeursdhistoires.com, or via our social networks. We respond within 24 to 48 business hours, and often much faster.

Contact us without delay. Delay, breakage, missing product or scent error: we will do our best to resolve the issue quickly. There are two of us, so you will always have someone who truly knows your case.

We do, and no one else. The product is made entirely in our workshop in Loctudy, from the very first sketch to the sealed package. Specifically, here's what we do ourselves:

  • We write every story and imagine every universe
  • We develop all the visuals and the entire artistic direction
  • We print and cut the labels one by one, at the workshop
  • We print postcards and collector cards
  • We heat the wax, weigh the fragrances, and hand-pour all candles and melts
  • We laser engrave the lids
  • We test, check, label, and package each item

The only things we don't make are the containers and burners. They are carefully selected from exceptional partners, chosen for their quality and consistency with our universe.

Get to know us on the About Us page.

We are present all year round at numerous local markets, as well as at craft markets and more unusual events: fairy markets, medieval festivals, fantasy markets for Halloween and Christmas markets during the holiday season. This is the best way to experience our creations in person and chat with us.

We also have many points of sale with resellers, and this list is constantly evolving. New points of sale will be opening soon, so don't hesitate to check the list regularly.

All our dates and addresses are listed on the our points of sale page 📍

Because a fragrance is not just smelled, it's remembered. Each creation starts with a handwritten story, even before thinking about the fragrance. A collector's card accompanies the candle to tell you this story.

Everything is told on the page where stories are born 🌙

The grimoire finds nothing on that word. Try another term, or ask us directly, we love it.

Click on the candle, it will explain 🕯️

Four golden dots, four workshop secrets. Touch them to understand what goes into a handcrafted candle.

✨ Four secrets await you

Click on one of the golden dots on the candle to discover what we've learned through trials, errors, and tests in the workshop.

Click on the burner, it will guide you ✨

The scented wax melt is simpler than it seems, but a few details completely change the result. Five points to discover.

🔥 Five tips await you

Click on the golden dots of the burner to find out everything: how many cubes to use, which tealight to choose, how to change scents without struggling with the wax, and where to safely place your burner.

Candle or wax melt, which one is for you?

This is the most common question we get at markets. Click to compare.

🕯️ The scented candle

  • Gradual and enveloping diffusion, ideal for an entire evening
  • Between 35 and 45 hours of burn time depending on the model
  • The flame provides a light and ambiance that nothing can replace
  • The glass container can be reused or recycled once the candle is finished
  • Requires supervision: never leave unattended, or near a curtain

Choose this if you like the ritual: light it, settle in, let the room gently warm up.

✨ The scented wax melt

  • Faster and more powerful diffusion in a large room
  • No flame on the scented wax, only a tealight under the burner
  • You can change scents every day according to your mood
  • Lighter and less fragile, perfect for gifting or traveling
  • One cube retains its scent for several sessions, don't throw it away too soon

Choose this if you want to scent quickly and strongly, or if you prefer to avoid flames at home.

✨ The wax melter's tip

Press the button, the workshop will share one of its secrets with you.

Your question wasn't in the grimoire?

Write to us at contact@lesfondeursdhistoires.com, we personally respond to every message within 24 to 48 business hours. And if your question is a good one, it might even end up on this page 📖